Frequently Asked Questions About Drinking Water and Coronavirus - COVID-19.

Your tap water is safe from COVID-19, according to the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC). The safeguards we have always taken to protect water quality are effective to keep it safe from viruses, including COVID-19.

We are also taking steps to keep our customers and employees safe. In addition to encouraging frequent and thorough hand-washing, covering coughs and sneezes, and avoiding close contact with others, we are taking steps to prevent any disruption in our service.

While you may be stocking up on emergency supplies in case you need to stay home, please know that you do NOT need to worry about your tap water.

Office Hours

Tuesday 1:00-4:00 p.m. / Thursday, 9:00 a.m.-12:00 p.m.

If visiting our office, please knock before entering, facemasks are recommended if you are feeling unwell, please practice social distancing, and only one customer at a time will be permitted in the office. Please call or email us if you have questions about your bill or to obtain additional information. You may reach us via email at info@didwater.org or through our Contact Us page.

If you need to make a payment, you may do so in the following ways:

• Online by Clicking Here,
• Pay by check via mail or place in our dropbox in front of the office. 
• If you need to pay your bill in cash, please call during office hours to verify availability or call to make other arrangements.

If you are having difficulty paying your water bill during this time, please contact us.

Thank you for your understanding.

Phone: (530) 343-1594

Email: info@didwater.org

Office Location / Payment Dropbox: 9418-C Midway, Durham

Mailing Address: P.O. Box 98, Durham, CA 95938